Parts and Service

Welcome to our Service & Parts Departments

The Homesteader’s Store has experienced certified staff that will help you get your product running. Service is the heart of our business. Our parts personnel know not only the product we sell, but other brands as well. Our service departments have certified technicians able to diagnose and repair the most difficult service issues, or service important seasonal or scheduled tune-ups. We service small engines and large; all the way to complete tear down of farm tractors and construction equipment. We also offer prompt Pickup & Delivery services. You will always find kind, understanding people that will walk you through what is needed to get you going.

Service/Parts Procedure

We thank you for choosing The Homesteader’s Store for your Service needs. We want you to know the procedure we will go through to complete your repair.

Service/Contact Protocol - when we will contact you. We do not randomly call with updates.

1. Triage unit – Determine what is wrong with the unit. This may take a level of disassembly or testing to determine potential damage or correction.

2. Estimate repair (if requested), - Contact Customer with estimate*.

• Parts may incur some additional shipping charges not in estimate.
• Submit preapproved warranty if needed.

3. Parts pulled or Order Parts – as needed. If parts on backorder we will Contact Customer*.

• Currently, parts arrival can be delayed due to supply chain issues.

4. Parts Arrive and are assigned to unit. Unit placed on service schedule.

5. Install Parts, perform requested service or repair and test unit.

6. Completion – Contact Customer*

Triage: The Homesteader’s Store often must perform disassembly and thorough diagnostics during triage. There is a minimum $45 charge to make this triage diagnosis. There are two ways to limit repairs, they are as follows (please check one):

1. _______Repair is not to exceed the amount $_______________

2. _______Contact with estimate repair at step 2 above. Approval Date _____________

Parts:

1. Special Order Parts must be paid in full at time of the order.

2. We will contact* you when parts arrive. We do not contact you with random updates.

3. We will contact* you if we find that the part is on back order.

4. Returned parts are subject to a 25% restocking fee.

5. Any electrical or electronic parts cannot be returned. No manufacturer allows them to be returned.

Warranty Repairs: If a repair or part is warrantable there will be no charge. If it is not warrantable or warranty decision is delayed, we will inform you at step 2. The manufacturer’s warranty varies from one product to the next, so it is important to read it. Manufacturer’s warranty normally ONLY covers defect in material and workmanship. Manufacturer’s Warranty does not cover customer related failures or normal wear, such as:

1. Fuel Related Problems – Old fuel, dirty fuel, improper type of fuel etc. (We recommend only ethanol free gasoline)

2. Wear Items – Some Examples: Spark plugs, belts, tires (including punctures), blades, scraper bars, skid shoes.

3. Damage or abuse – Often customers do not know that they are abusing their unit. This is not covered.

4. Please read your Warranty Statement and owner’s manual to see all the exceptions.

The customer will be responsible for the $45 minimum charge for the diagnosis if a warranty claim is questionable or delayed by the manufacturer. The customer will need to pay the invoice to pick it up their unit and the charge will be refunded to the customer if warranty is approved.

To contact us, text or call (text preferred) on our phone number: 608-819-6785

*Homesteaders will contact customers via TEXT message.

Inspection on all units 
1. Change engine oil and refill, check for leaks.
2. Inspect fuel and fuel tank for cleanliness. Inspect fuel line for dryness and rot and replace any broken fuel line clamps.
3. Inspect all engine covers for mice debris.
4. Inspect recoil for proper operation and inspect for worn rope.
5. Replace spark plug and inspect spark plug boot and connections.
6. Inspect tires or wheels for wear or damage,inspect axle bushings for wear, check tracking of machine. On pneumatic tires check air pressure.
7. Inspect frame and housing for cracks or damage.
8. Grease all fittings and repair any fittings that do not take grease.
9. Remove drive cover and inspect drive system, lubricate all moving parts,
10. Check all belts for wear or damage, set correct belt tensions.
11. Inspect all operator controls for proper performance including choke and throttle cable
12. Inspect control cables and make correct adjustments
13. Inspect wiring under dash for damage
14. Inspect all safety switches for proper function, repair and adjust accordingly
15. Lube all grease zerks and lube points
16. Inspect machine for loose hardware
17.Final Inspection – Run test machine. 
18. Check all safety features.
19. Re-check all fluids.
20. Wash and clean machine. May be additional charges if very dirty.
21. Check engine RPM.

Mower Specific
1. Inspect mowing deck for cracks or damage.
2. Check all deck pulleys.
3. Check all spindles.
4. Sharpen blades with our professional sharpener which does not heat up blade.
5. Balance blades and check straightness on our ball bearing balancer.
6. Replace transmission filters if applicable.
Two Stage Snow Blowers
1. Inspect skid shoes and scraper bar for wear, adjust skid shoes to proper height.
2. Inspect auger components including gear box, shafts, rakes, and fan for damage.
3. Inspect shear pins for correct application.
4. Inspect and lube the transmission.

Single Stage Snow Blowers
1. Inspect Paddles.
2. Inspect Scrapper Bar.
3. Inspect drive belt.

Storage
Units are stored in a clean dry environment in the off season. They are brought out for the service and then put back until delivery. It is not heated.