Service/Parts Procedure

We thank you for choosing The Homesteader’s Store for your Service needs. We want you to know the procedure we will go through to complete your repair.

Service/Contact Protocol - when we will contact you. We do not randomly call with updates.

1. Triage unit – Determine what is wrong with the unit. This may take a level of disassembly or testing to determine potential damage or correction.

2. Estimate repair (if requested), - Contact Customer with estimate*.

3. Parts pulled or Order Parts – as needed. If parts on backorder we will Contact Customer*.

4. Parts Arrive and are assigned to unit. Unit placed on service schedule.

5. Install Parts, perform requested service or repair and test unit.

6. Completion – Contact Customer*

Triage: The Homesteader’s Store often must perform disassembly and thorough diagnostics during triage. There is a minimum $45 charge to make this triage diagnosis. There are two ways to limit repairs, they are as follows (please check one):

1. _______Repair is not to exceed the amount $_______________

2. _______Contact with estimate repair at step 2 above. Approval Date _____________

Parts:

1. Special Order Parts must be paid in full at time of the order.

2. We will contact* you when parts arrive. We do not contact you with random updates.

3. We will contact* you if we find that the part is on back order.

4. Returned parts are subject to a 25% restocking fee.

5. Any electrical or electronic parts cannot be returned. No manufacturer allows them to be returned.

Warranty Repairs: If a repair or part is warrantable there will be no charge. If it is not warrantable or warranty decision is delayed, we will inform you at step 2. The manufacturer’s warranty varies from one product to the next, so it is important to read it. Manufacturer’s warranty normally ONLY covers defect in material and workmanship. Manufacturer’s Warranty does not cover customer related failures or normal wear, such as:

1. Fuel Related Problems – Old fuel, dirty fuel, improper type of fuel etc. (We recommend only ethanol free gasoline)

2. Wear Items – Some Examples: Spark plugs, belts, tires (including punctures), blades, scraper bars, skid shoes.

3. Damage or abuse – Often customers do not know that they are abusing their unit. This is not covered.

4. Please read your Warranty Statement and owner’s manual to see all the exceptions.

The customer will be responsible for the $45 minimum charge for the diagnosis if a warranty claim is questionable or delayed by the manufacturer. The customer will need to pay the invoice to pick it up their unit and the charge will be refunded to the customer if warranty is approved.

To contact us, text or call (text preferred) on our phone number: 608-819-6785

*Homesteaders will contact customers via TEXT message.